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Customer Service

Napa, CA

Posted: 01/07/2022 Industry: Other Great Industries

Job Description

Job purpose

The basic function of the Customer Service Representative is to be the primary contact with customers and to advocate on behalf of the customers to ensure company services meet customer’s needs.



Duties and responsibilities:

  • On board new customers
  • Process customer orders into the AMS system
  • Investigate and resolve all mis-shipments reported
  • Coordinate customer’s special projects with special projects manager
  • Educate customers on company policies and procedures
  • Monitor and resolve aging orders
  • Send customer monthly breakage reports
  • Communicate with customers regarding outstanding invoices and account holds



Job Requirements

  • Ability to interact well with customers and project a positive helpful demeanor
  • Strong communication skills (verbal and written)
  • Comfortable with Microsoft Outlook
  • Adept at professional email correspondence
  • Problem solver
  • Time management skills

Meet Your Recruiter

Trevor Pridmore

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