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Customer Service Representative Manager

Fairfield, CA

Posted: 09/30/2020 Industry: Industrial/Manufacturing Pay Rate: DOE

Job Description

  • Oversee our customer service team
  • Manage and train Customer Associates
  • Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis
  • Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate service
  • On-board new employees and train them based on your expertise and skill set
  • Create and implement an effective customer loyalty program

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